COVID-19 BOOKING INSURANCE ​WE CARE FOR YOUR TRANQUILITY
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As many countries worldwide will reopen their borders, excitement about travel and adventure come back slowly...
We’re happy that our vessel is back to diving and that many guests who have enjoyed a trip with us in the last few months tell us that it’s the best experience they’ve made this year despite Covid-19!
Covid-19 was not only bad news as Thai dive sites have had a break and have never looked healthier.
We will updated our operational and sales procedures to provide you the most stress-free diving holiday that we can.
Covid-19 was not only bad news as Thai dive sites have had a break and have never looked healthier.
We will updated our operational and sales procedures to provide you the most stress-free diving holiday that we can.
The tranquility's assurance that we offer you is this one: if any of the following conditions apply within 2 weeks of departure and you are not able to join your scheduled trip, we will provide you with a 100% credit of the amount paid to us towards another trip within 24 months of the original travel date.
- A flight travel ban preventing travel from your country of origin to the destination.
- A “Shelter in Place” notice or mandatory government quarantine, either at your location or ours.
- A positive COVID-19 test result for yourself or someone in your household within 14 days of your scheduled departure or medically documented ongoing COVID-related symptoms during the same timeframe.
- Inability to join your scheduled departure due to a positive COVID-19 test result or screening failure either en-route or upon arrival.
- For destinations where a negative COVID-19 test is required: you’ve had the test performed/submitted within the first 24 hours of the required testing period, but results have not been returned in time for departure or pre-clearance submission.
- You are a front-line (ER/ICU/COVID Unit) health care professional and your vacation time is revoked due to COVID-related hospital leave policies.
- A containment order is given in your country or in Thailand.
***If no other trip is suitable for a reschedule, we will study reimbursement requests on a case-by-case basis ***
